| Sales Force Automation Features by Type |
| Sales Opportunity Management |
| Track Opportunities through Customized Workflow |
Task and Activity Tracking |
| Forecast Opportunity (Funnel) Value |
Insert Opportunity Contacts into Drip Email Campaigns |
| Sales Opportunity Scoring |
Create Multiple Quotes from Opportunities |
| Create Orders from Opportunities |
Append Documents and Media to Opportunities |
| Define Contact Roles within Opportunities |
Route and Assign Sales Opportunities |
| Sales Order Entry |
| Enable Reps to Place Orders on Behalf of Customers |
Accept Phone, Walk-in and Mail Orders |
| Consolidate Order Data to a Single Source |
Re-Order on Behalf of Customers |
| Advance Web Orders to Completion |
Cross Sell and Up Sell Phone in Orders |
| Quoting and Forecasting |
| Allow Customers to Save Carts Contents to Quotes |
Turn Quotes into Orders |
| Push Quotes to Customers via My Account Section |
Forecast Quote and Funnel Value |
| Reporting |
| View Abandoned Shopping Carts |
Set Auto Reminders and Incentives for Abandoned Carts |
| Customer Order Recency |
Customer Lifecycle Value |